From the moment you receive your goods, you have 14 days to return them. Only returns for completely closed cans will be accepted. We cannot accept cans that have already been opened. Please note that returns are not free of charge and will be charged with a fee of 6€ [DE]. The return shipping cost will be deducted from the amount of the refund. Shipping costs are not refundable in this case, you will be charged the shipping costs that would be incurred after the refund is deducted.
Please follow the steps below to return your order:
Contact us here via chat or mail with the subject "Return".
Include your order number and the reason for the return.
After verifying your information, we will sent you the shipping label.
After receiving and checking your return, the amount will be transferred to your account. Please note that this can take up to 10 business days.
Don't forget to save the tracking number on your return label so that you can check the status of your return at any time.