Unfortunately, it can sometimes happen that pouches or cans get damaged - either due to a manufacturing defect or external factors during transport. We kindly ask for your understanding that we are unable to open and inspect cans in advance.
How to report damaged products:
If you receive a damaged product, please contact our customer service with the following information immediately:
Your order number
Name of the damaged product
Description of the defect
A photo of the defect
Important: If multiple cans are affected, please provide a single photo that clearly shows all the damaged cans together.
Once we receive the above information, we will process your request as quickly as possible. Please note that if we are unable to verify that you have received a damaged item, we will not be able to issue a refund.
Will a replacement product be sent?
No, we do not send replacement products. Our customer service will work to resolve your issue promptly and process a refund for the damaged products. The refund will be issued via the payment method used for your order.
If you still wish to receive the product, we kindly ask you to place a new order. If the product is currently out of stock, you can activate the "Notify Me" button on the product page. We will inform you as soon as it is available again.
All claims for missing or incorrect items must be submitted within 7 days of the delivery date.