If you have received a product that appears incorrect, please first check whether it might be a rebranded version of the same product (new name or packaging design but the same flavor or variety). Comparing the product with the images on our website can help clarify this.
How to report a wrong product:
If you are certain that you received the wrong product, please contact our customer service as soon as possible and provide the following details:
Your order number
The product and quantity you did not receive
The product and quantity you received instead
A photo of the product you received
A photo of the shipping label
Once we receive this information, we will promptly review your case and work to find a satisfactory solution. Please note that if we cannot verify that you received the wrong product, we may be unable to process your request.
Will a replacement products be sent automatically?
No, replacement products are not sent automatically. Our customer service team will assess your case and issue a refund for the incorrect item if applicable. Refunds will be processed using the payment method you selected at checkout.
If you would still like to receive the correct product, please place a new order. If the item is currently out of stock, you can enable the “Notify Me” option on the product page, and we will inform you once it is available again.
All claims for incorrect or missing items must be submitted within 7 days of the delivery date.