We have different departments in Spark that will be very helpful for you to learn Spark, get questions answered, and learn Spark.
To schedule a training session, follow these steps:
Check Availability: Contact the Spark Minds team to inquire about available times for training sessions.
Provide Your Availability: Suggest days and times that suit your schedule. Once confirmed, the training session will be booked.
Re-scheduling: If you need to reschedule, inform the team promptly to adjust the booking. Note: Training sessions may be subject to trainer availability. If trainers are fully booked, you may need to schedule for the following week.
On-boarding Team
Our on-boarding team is amazing at helping train our brand new clients. They are professionals at removing the fear and doubts you have when you first sign up and transforming it into excitement and fun. You will love interacting with our on-boarding team and you will feel so warm and taken care of after every call. And there's no limit to how many on-boarding sessions you will get. We won't charge you like other companies do because our goal is to be there for you.
To schedule an onboarding session, reach out to the Spark Minds team to check availability and provide your preferred times. If trainers are fully booked, you may need to schedule for the following week.
Scheduling and Training
Onboarding Trainings
Onboarding Training: Tailored for new users to help them get started with Spark Minds.
Data Import Team
Our data import team will be communicating with you from day 1. Your information is valuable and we want you to feel comfortable in sending your information to us. They can answer any questions or concerns you have about imports and help you get your export file if you are having issues. They will not stop working for you until you are 100% sure that the import looks perfect.
If you are no longer on a trial plan, Spark Minds offers alternative resources to help you learn:
Orientation Package: Includes detailed guides and video links covering system features.
Chat Support: For specific questions about features, you can always reach out to the support team via chat.
Tech Support Team
One of the things Spartans rave about is the support they get and how quickly they get it. When it comes to software things can break and user error happens. There is no need to worry at all. We are open from 9 am EST - 10 PM EST Monday - Friday to make sure you get the help you need right away. The goal is for you to get a response in less than 5 minutes. Our support is done via chat to make sure you get the quickest assistance. A single phone call can take up to 2 hours which keeps that one employee from helping others. Each one of our tech support works with 20 clients at the same time and its how we make sure we answer your questions super quick or get enough information about the issue you are having to make a ticket super quickly. We even have the option for you to make us a video if you hate typing with a click of a button. We make you personalized videos as well to better explain things.