What does it mean to merge duplicate profiles?
In your Member Directory, if a person appears as a member multiple times as separate users, they have duplicate profiles.
You can merge duplicate profiles into one as long as the First name, Last name, and Date of Birth match.
What information is kept in a merge?
Profile data (Name, gender, address, etc.) is retained within the kept profile.
An exception to this is the user's email address. If the merge profile has email addresses that are not included in the kept profile, they are added to the kept profile as additional email addresses.
Preserved information from both profiles:
Memberships, eligibility, POB, waivers, registrations, rostered players, event invites, stats, guardians, orders, invoices, groups, dibs, permissions, messages, and comments left on a website.
How to Merge
Sign in and navigate to "SportsEngine HQ."
Click Members > Directory.
In the upper right-hand corner, click the three-dot icon > Check for Duplicates.
In the upper right corner, click the Refresh icon to check for any new duplicates.
Utilizing the refresh button initiates an org-wide scan of potential duplicates, which will take longer for larger organizations.
The left column lists the profile to keep, and the right column shows the profile that will be merged into the kept profile.
Click Dismiss if these profiles should not be combined.
Click Merge if these profiles should be combined.
NOTE: If the duplicate profiles are in two different accounts, they will not appear within the Review Duplicates screen.
Example: If Timmy's mom and dad each have an account with Timmy listed in both households, or if they created two separate accounts by accident.
To merge accounts, please have the account owner contact our Customer Success team.