This article explains the different statuses that an applicant’s background screen can have during the screening process.
NOTE: Customer Success cannot comment on why a screen is set to a specific status. If you have questions about the status of your background check, you should either reach out to an admin with "Full Access" or "Limited Access - HQ Tools or Compliance" or to firstname.lastname@example.org.
Passed: The applicant has completed the background investigation with no reportable offenses.
Flagged: A record has been found on the applicant’s background check for the administrator to review
Pending: The background screening is still in progress with NCSI. A background screen typically takes 3-5 business days to be completed.
Pending Verification: The applicant has provided incomplete or incorrect information, and NCSI has attempted to reach out and is awaiting a response from the applicant to verify their identity.
Pending Verification: Further validation of the applicant's personal information is required. The applicant should reach out to NCSI Customer Support at email@example.com.
Canceled: If an applicant is non-responsive to NCSI for 30-days, after multiple outreaches, NCSI will move the screening to canceled.
Error: There is a system error, and the background screening has not been successfully transmitted to NCSI.
Failed: The administrator moves a Flagged result to Failed when they would like to deny participation to an applicant.