When we ask if you've removed all locks, this includes:
any PINs/passcodes/swipe patterns
iCloud or Google account locks
Parental locks
It doesn't mean:
your phone must be unlocked to all network providers.
In other words, your device can be 'locked' to a specific network provider (e.g. EE) and you can still sell it to us.
Why removing your locks is important
We can also accept phones with active PINs/account locks. But, as these can only be recycled, they won't have much – if any – monetary value.
So if you can remove the PINs/account locks then you will get a better value for your item as it can be refurbished and rehomed – and live out its full potential.