This article explains how users can change their SubBase password from inside their account or reset it from the login screen if they’re locked out or forgot it.
Overview
You can manage your SubBase password in two ways, depending on whether you can log in.
Change your password from inside your Contractor account (if you can log in)
Reset your password from the login page (if you’re locked out or forgot it)
Both options follow SubBase’s secure password standards.
Before You Start
You must have access to the email address associated with your SubBase account
Passwords must meet SubBase security requirements
Steps to Change or Reset Your Password
Option 1: Change Your Password (When Logged In)
Use this option only if you can access your SubBase account.
Step 1: Open your profile settings
Click your name in the top-right corner to open the User Profile menu.
Step 2: Go to Security settings
Select User Settings, then open the Security section.
Step 3: Enter a new password
Enter your current password, then create a new password that includes:
At least 8 characters
One uppercase letter
One lowercase letter
One number
One symbol (for example: * $ % # @)
Step 4: Save your changes
Click Save to confirm your update.
Your password change takes effect immediately.
Option 2: Reset Your Password (If You’re Locked Out or Forgot It)
Use this option if you can’t log in to your SubBase account.
Step 1: Open the SubBase login page
Go to the SubBase login page:
On the login screen, select whether you are logging in as a Contractor or a Vendor before continuing.
Step 2: Start the reset process
Click Forgot Password below the login fields.
Step 3: Enter your email address
Enter the email address registered to your SubBase account.
Step 4: Submit your request
Click Submit or Reset Password.
SubBase will send a password reset email to that address.
Step 5: Create a new password
Open the email and click the reset link.
Create a new password that meets SubBase’s requirements and click Save.
You’ll be signed in automatically after completing the reset.
Troubleshooting
Didn’t receive the reset email?
Didn’t receive the reset email?
Check your Spam or Junk folder
Make sure you entered your registered company email
Click Forgot Password again to resend the email
Reset link expired?
Reset link expired?
Return to the login page and click Forgot Password again
Reset links expire after a short period for security reasons
Still can’t log in?
Still can’t log in?
If you still can’t access your account after trying these steps, contact SubBase Support.
Include your email address and a short description of the issue so the team can verify your account.