Stop an order you no longer want. What you click depends on whether the vendor has confirmed it. Once they have, cancelling is a request, not a decision.
Before you start
You need permission to send and update orders, or to send and update RFQs for a quote.
Cancelling does not delete anything. The order stays on record at Cancelled.
Before the vendor confirms
An RFQ, or an order at Order Placed, carries a red Cancel button in the header. Click it and confirm. The order goes to Cancelled straight away.
A quote you cancelled yourself can be brought back: open it and click Reopen RFQ. A quote the vendor cancelled cannot be reopened.
After the vendor confirms
At Order Confirmed the Cancel button is gone. Open the more actions menu at the top right and choose Cancel Order.
Type the reason. It is required, and it is what the vendor reads.
Submit the request.
The order now shows that a cancellation has been requested, and the vendor decides.
The vendor accepts. The order goes to Cancelled.
The vendor rejects. The order goes back to Order Confirmed and stands.
The vendor does nothing. After 90 days the order cancels on its own, and the history records that the request expired.
What a pending request blocks
You cannot log a delivery while a cancellation request is sitting with the vendor. If material turns up anyway, withdraw the request first, then log it.
You can take the request back. A banner on the order shows the reason you gave, with Withdraw Request next to it. Withdrawing puts the order back as it was.
The order is not cancelled yet. Nothing is removed, and the vendor may still ship, so tell them directly if it is urgent.
Notes and limits
A cancelled order is not counted in the All Active chip. Use the Cancelled chip to find it again.
The reason box holds up to 255 characters.
Best practices
Write a real reason in the cancellation request. The vendor decides on it, and the choices they are given are accept or reject, with nothing in between.
Do not cancel a quote you might still want. Reopen RFQ brings back only the quotes you cancelled yourself, so a quote cancelled by the vendor has to be requested again from scratch.
If the material must not ship and the vendor is not answering, phone them. The request expires after 90 days, and you cannot log a delivery for the whole of that time.
If this doesn't work
Start a chat from the Messenger in the bottom-left of this page, or email help@subbase.io. Include the order or project number and what you expected to happen.