At Arbor, we strive to ensure a smooth and efficient shipping experience. Below are answers to frequently asked questions about our shipping process:
1. How long does it take for my order to ship?
We process orders as quickly as possible. Some items may ship the same day from our fulfillment center, but custom, out-of-stock, or discontinued items may take additional time to process.
Shipping times depend on the number of items ordered, delivery location, and current order volume. We’ll keep you informed throughout the process, ensuring you're updated on your order’s progress.
2. How can I track my order?
Once your order is ready to ship, you’ll receive an email with all relevant details, including the carrier, tracking number, and whether a signature is required for delivery.
If a signature is needed, please ensure someone is available to sign for the package. If not, the carrier may leave the package in a secure location, such as your front door. The email will also include the expected delivery date and time.
3. Why haven’t I received my tracking number?
Tracking numbers are provided once your order is ready to ship. For local truck deliveries, URL tracking may not be available like it is for larger carriers such as FedEx or UPS. In these cases, we can confirm delivery details once your order reaches the final delivery stage.
Additionally, you may receive a notification 30 minutes to an hour before delivery via email, SMS, or phone to ensure you’re prepared for your package's arrival.
4. Why is my order taking longer to ship?
We aim to ship orders as quickly as possible. However, larger orders involving multiple items or bulk quantities may require additional coordination with our logistics providers and freight services, leading to longer processing times.
While we provide delivery estimates based on the most current information, these estimates may be impacted by factors beyond our control, such as carrier delays or weather conditions. We appreciate your understanding in case of any unforeseen delays.
5. What happens if my item is on backorder or out of stock?
If your item is on backorder or out of stock, we will notify you immediately and ship it as soon as it becomes available. For discontinued items, delivery may take longer. To avoid delays, feel free to contact our customer service team before placing your order to confirm availability.
6. Where does my order ship from?
Orders are shipped from various locations, depending on item availability and proximity to your delivery address. We prioritize shipping from the location nearest to you for faster delivery. However, delays may occur due to stock availability or external factors, and we will keep you updated on any changes.
7. What shipping methods are available?
We offer several shipping methods based on your order’s size and destination:
Truck Delivery: For deliveries within 200 miles, local drivers will pick up your item from the warehouse and deliver it to you.
FedEx Ground (Parcel): For smaller orders under 200 lbs. and long-distance shipments.
Freight Shipping: For larger or bulk orders over 200 lbs. requiring long-distance shipping.
Direct Shipments: Items shipped directly from the vendor’s warehouse using their preferred carriers.
8. How much is the shipping fee?
Shipping fees are calculated at checkout based on the items in your cart and your selected shipping method.
Additional shipping fees may apply depending on the number of items, size, weight, destination, or warehouse availability. We will inform you of any extra costs before processing your order.
9. Are there delivery restrictions?
We may have shipping restrictions to certain areas. If we are unable to ship to your location or additional fees apply, you will be notified during checkout or contacted directly.
10. What should I expect during delivery?
Upon delivery, please inspect the package for any visible signs of damage. If you notice any damage, kindly reach out to the Arbor Team for assistance. Once you sign for the delivery, it indicates acceptance of the product in its delivered condition.
For more guidance on how to handle damaged items, please refer to our Product Damage Claim Process.
Contact Us for Assistance
Email: Reach out to us at Hello@superarbor.io. Please include your name, order number, and details about your inquiry so we can assist you promptly.
Live Chat: Visit our website: https://superarbor.io/ for support.
Phone: Call 1-877-490-7099 (Monday to Saturday, 7:30 AM to 5:00 PM PST).
By placing an order on our website, you agree to our terms and conditions, which may be updated or modified without prior notice. We encourage you to review these terms periodically to stay informed of any changes. Please note that the information provided in our shipping FAQs is subject to change and may not cover all possible scenarios affecting shipping costs.
We’re here to assist you and ensure your experience with Arbor is a positive one!