At Arbor, we are committed to resolving product damage claims efficiently. Please follow the guidelines below based on the condition of your order upon delivery:
Damaged Upon Delivery
If you notice visible damage when your order arrives, follow these steps immediately:
Refuse the delivery with the carrier.
Take one clear photo showing all the items.
Contact the Arbor Team on the same day, so we can coordinate with the carrier and address the issue.
Damaged Upon Inspection
If there are no visible signs of damage at delivery, inspect the contents of your order as soon as possible. If you discover any hidden damage or incorrect items, please:
Do not discard any damaged materials or original packaging until further instructions.
Take one photo showing all the items.
Contact the Arbor Team within 24 hours of delivery to report the issue.
If we do not hear from you within 24 hours, the product will be considered accepted in its delivered condition, which may impact your ability to request a return or replacement.
Important Reminder
For visible damage at delivery, refuse the delivery and contact us immediately.
For damage discovered after inspection, report it within 24 hours to ensure a smooth resolution.
Contact us for Assistance
Email: Reach out to us at Hello@superarbor.io. Please include your name, order number, and details about your inquiry so we can assist you promptly.
Live Chat: Visit our website: https://superarbor.io/ for support.
Phone: Call 1-877-490-7099 (Monday to Saturday, 7:30 AM to 5:00 PM PST).
We’re here to assist you and ensure your experience with Arbor is positive.