At Arbor, we aim to keep you informed throughout the shipping process. Here’s a guide on how to track your package and stay updated on your order’s status:
1. Delivery and Tracking Information
Once your order is processed and ready to ship, we’ll send you an email containing the following information (depending on the carrier):
Delivery Schedule:
Delivery Date
Expected Delivery Time Window
Delivery Details:
Carrier: (e.g., FedEx, UPS, or USPS)
Delivery Method:
If Signature Required: A signature will be needed upon delivery, so please ensure someone is available.
If No Signature Required: The carrier may leave the package at your front door or another secure location if no one is present.
Important Instructions:
Inspection: Inspect the package and its contents upon delivery for any signs of damage or issues.
Reporting Issues: If you notice any damages or discrepancies, contact the Arbor Team immediately. For more details, refer to our Product Damage Claim Process.
This email ensures you are prepared for delivery and know the necessary steps to follow.
2. How to Track Your Package
After receiving your shipping confirmation email:
Step 1: Open the email from Arbor with your delivery information.
Step 2: If a tracking number is provided, click the link to check your package’s status on the carrier’s website.
Step 3: Monitor your package’s location and the estimated delivery date.
If a tracking number is not available, we’ll provide you with updates as your package progresses through the final delivery stages.
3. Local Truck Deliveries
For local truck deliveries, tracking via URL may not be available, unlike with larger carriers such as FedEx or UPS. In these cases, we will confirm delivery details once your order reaches the final stage and send you an update as soon as we receive it.
4. Notifications and Delivery Alerts
You may receive a notification 30 minutes to an hour before delivery via email, SMS, or phone, depending on the carrier. This helps ensure you're prepared for your package’s arrival.
5. Inspecting and Reporting Issues
Upon receiving your order, it’s crucial to inspect the package for any damage or discrepancies. If any issues arise, contact the Arbor Team immediately.
For more guidance on how to handle damaged items, please refer to our Product Damage Claim Process.
6. What if I Haven’t Received a Tracking Number?
In some cases, tracking information might not be available right away, especially for local or bulk shipments. If you haven’t received a tracking number or if tracking is unavailable, please allow time for processing. You can always contact us for further updates on your order.
Contact Us for Assistance
If you have any questions or need help with tracking your package, please reach out to us:
Email: Reach out to us at Hello@superarbor.io. Please include your name, order number, and details about your inquiry so we can assist you promptly.
Live Chat: Visit our website: https://superarbor.io/ for support.
Phone: Call 1-877-490-7099 (Monday to Saturday, 7:30 AM to 5:00 PM PST).
We’re here to ensure your package is delivered smoothly and to assist with any issues along the way!