Arbor prioritizes the security and privacy of our customers. To ensure safe and secure transactions, we use Persona for identity verification. Persona is a trusted, secure identity verification platform that helps us verify your identity and protect your personal information during purchases and account setup.
Why Do We Use Persona?
Persona helps verify your identity through a quick and easy process, ensuring that all interactions with Arbor are safe and fraud-free. This protects both you and Arbor from unauthorized transactions.
When Is Identity Verification Required?
You may be required to verify your identity using Persona in the following situations:
Setting up a new account with Arbor
Making a high-value purchase
Other instances where identity verification is needed to comply with security standards
How Does the Persona Verification Process Work?
The process is simple and can be completed within a few minutes. Here’s what to expect:
Check Your Email: You will receive a separate email from Persona to begin the verification process. Please note that the link in the email will only be valid for 24 hours.
Submit Identification: Once you click the link, you’ll be directed to Persona’s secure platform where you will need to provide a government-issued ID (such as a driver’s license, passport, or national ID). Follow the on-screen instructions to upload a clear image of your ID.
Additional Verification: In some cases, you may be asked to take a selfie for comparison with your ID to ensure it matches.
Confirmation: After completing the steps, you’ll receive a confirmation, and your identity will be verified within minutes.
Is Persona Safe?
Yes, Persona is a highly secure platform that complies with industry-leading security standards. Your personal data is encrypted and handled with the utmost care to ensure your privacy is protected at all times.
What If I Encounter Issues?
If you experience any issues during the Persona verification process, feel free to reach out to our support team. We are happy to guide you through the process and ensure that your identity is verified successfully.
Frequently Asked Questions
What happens if I don't pass the verification? If you are unable to pass the identity verification process, please contact Arbor’s support team to assist you with further steps.
Is my personal information shared with third parties? No, your personal information is only used for identity verification and is not shared with third parties without your consent.