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Shipping to Canada, Hawaii, Alaska, and Puerto Rico

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Written by Elaine
Updated over 8 months ago

Arbor is pleased to offer shipping to Canada, Hawaii, Alaska, and Puerto Rico. However, please note that delivery times and logistics can differ based on the specific location and the size or nature of the items being shipped. In some instances, shipping may not be possible, and we will notify you promptly if that is the case.

Important Considerations for Shipping:

  1. Delivery Timelines:
    Shipping to remote areas such as Alaska, Hawaii, Puerto Rico, and certain regions of Canada can take longer than usual. We strive to ensure your items are delivered as quickly as possible, but logistical challenges such as weather conditions or limited carrier options may cause delays. If we are unable to ship to your location, we will let you know immediately.

  2. Size and Weight Restrictions:
    Larger or heavier items may require special handling or additional shipping charges. These factors may also impact the delivery time.

  3. Customs and Import Duties for Canada:
    If you're located in Canada, your order may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. These fees and any customs processing can also affect delivery timelines.

  4. Carrier Availability:
    The shipping method and available carriers may vary depending on your location. Remote or less accessible areas may have fewer carrier options, which can influence both the cost and speed of delivery.

What to Expect:

  • Once you place your order, we will determine the best shipping method based on the item(s) and your location.

  • If we are unable to ship to your address, you will be informed as soon as possible.

  • You may receive tracking information after your order has shipped, but please note that tracking availability may vary depending on the carrier and region. Tracking details are provided to help monitor the shipment but do not guarantee a specific delivery date.

Contact Us for Assistance:

  • Email: Reach out to us at Hello@superarbor.io. Please include your name, order number, and details about your inquiry so we can assist you promptly.

  • Live Chat: Visit our website: https://superarbor.io/ for support.

  • Phone: Call 1-877-490-7099 (Monday to Saturday, 7:30 AM to 5:00 PM PST).

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