Need to provide a screenshot to our team for further review?
Screenshots are helpful to our team to help us identify exactly what the cause of an issue may be! There are a few simple steps that you can take to take these screenshots, depending on your device.
iPhone & iPad
Newer model iOS devices:
Press and hold the power and volume buttons
On older iOS devices
Hold down the Power button. Quickly press your Home button while you have the Power button held down.
Screenshots taken this way will save automatically to your Photos application.
Android
Most Android devices will allow you to take screenshots with the following steps:
Hold down the Power button.
Simultaneously press your Home button while you have the Power button held down.
or
Press the power button and volume down button simultaneously
However, depending on model and make of your device, there may be some differences. Click here to view an article that offers a great breakdown on how to take screenshots for a variety of Android devices!