That is correct. We would need to highlight that, after you click on the Cancel subscription button inside of your Billing tab (https://app.taplio.com/settings?tab=billing):

You will also need to also click on the Cancel & delete my account button afterwards, in order to proceed with cancellation:

You can also reach out to our customer support team at any moment via chat, or our email address team@taplio.com, we are at your service!