✅ How do I make a cash withdrawal?
Go to "withdraw" in your app and select "Cash in Puntoxpress".
Enter the desired amount.
You will receive a code and the available locations.
At the point of service, show the code to the cashier.
Present your ID when requested.
✅ How do I make a cash deposit?
Go to "Deposit" in your app and find your nearest point of service on the app's map.
Get your code.
Present it to the cashier along with your ID.
Hand over the cash.
✅ What are the deposit limits?
Minimum: $1.
Maximum per transaction: $500.
Maximum over 30 rolling days: $2,000.
✅ What are the withdrawal limits?
Minimum: $1.
Maximum per transaction: $500.
Maximum over 30 rolling days: $2,000.
✅ Can I make multiple transactions in a day?
Yes, just remember that if you reach your monthly limit, you must wait 30 rolling days to use this service again.
✅ What are the requirements to use the service?
You only need:
To have a sufficient balance in your account.
To be physically located in El Salvador.
To have your official identification.
✅ Do withdrawals have a cost?
Currently, withdrawals are FREE during our launch period. We will notify you when the corresponding fees are implemented.
✅ What happens if the cashier doesn't have enough cash at the time of making a withdrawal?
No problem. You can cancel the withdrawal from your Home screen and request a new one at another point of service or for a different amount.
✅ Do I need to bring my identification?
Yes, it is recommended to always carry your ID for verification.
✅ How do I know if my transaction was successful?
You will receive an instant notification in your app when the transaction is complete.
✅ Is the transaction immediate?
Yes, and you will receive a notification in your app as soon as the transaction is complete.
✅ What are the service hours?
Deposits and withdrawals are available during the operating hours of each Puntoxpress store.
✅ Where can I find the service points?
You can find all Puntoxpress locations on the following map.
✅ What should I do if there is a problem with my transaction?
If you experience any inconvenience, save your transaction receipt, immediately contact your Advisor, and provide all the details of your case.
Questions? Chat with your Advisor, we're here to help! 💅