Even the finest can encounter challenges. If you have detected a failure or technical problem that prevents the daily use of our app, we show you how to report the problem:
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1. In the support menu, select the option “technical problem with the app”.
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2. We will provide you with a series of options, which may help you to solve the problem.
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3. If the issue persists, select the “Other” option. You will need to attach an image of
the issue and a description of the problem.
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4. The information will be redirected to one of our advisors so that they can validate the problem.

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