Manatee - Digital Mental Health for Kids and Families

Manatee is an app-based mental health support resource for today’s families, designed to help your employees and their families thrive, whether they're struggling with day-to-day activities or just want to be the best parent they can be. The App is divided into 2 sections: the Parent App and the Child/Adolescent App.

The Parent App:

The Child/Adolescent App:

Families of all kinds! The Manatee App supports parents, children ages 8-12, and adolescents ages 13-18.

Manatee is available through Unum Behavioral Health and can be accessed automatically by all users on February 1, 2024. All active users can visit the Parent Hub within Unum Behavioral Health for more information on how to download and activate their account.

1. Tap the Settings icon on the upper right corner of your home screen.

2. Go to “account settings.”

3. From here, you can add a new child account or invite a co-parent to make their own

Manatee account. It will be linked to your own account upon creation.

Click on the “Forgot Password” link at the bottom of the login page. Enter the email you registered with to receive a temporary login code, and use that code to set a new password.

A child cannot request a password reset themselves, but you can login to your parent account and change your child’s password at any time. You can do so by pressing the “cog” button to go to the settings page and then press “Change Child Password.” Here, you should be able to select the appropriate child from the dropdown list and set a new password for them. Your child can login again using their newly created password.

Navigate to your Child tab and tap the “assign goals” or “manage” button. From here, you’ll have access to the goals library. To assign or create a goal, tap the “+” button.

You can also read or customize premade goals by tapping on its name and hitting “copy and edit.” From here, you can also set reminders for your child to complete their goal.

When a child is logged in, they can press the “gift” button next to the “points” button to get to their rewards list. If a reward is above your child’s points budget, it will have a “lock” symbol in the top-right corner, it cannot be claimed when pressed, and it shows a progress bar stating how many more points are needed to claim that reward. If a reward is within the child’s available points budget, it will not have a “lock” symbol and can be claimed by pressing it. When pressed, the child will be asked to confirm that they wish to use X amount of points for this reward. Once they confirm by pressing “YES - I WANT IT!”, the reward will be marked “claimed” and parents will receive a notification about this claimed reward. Lastly, the parents will have the ability to approve or reject it from their own notifications center. If approved, the child will be notified and respective points will be deducted from their total. If rejected, the child will still be notified but their points will remain unchanged.

The chatbot functionality is only enabled for the child app and is based on helpful conversations and exercises built by Manatee’s clinical psychologists. When your child is “chatting” with Manatee, they are engaging with a conversational chatbot who gets its intelligence by using Cognitive Behavioral Therapy. At this stage of development, there is no “free text” option, so the conversation functions like a multiple choice quiz. Based on your child’s answer, the chatbot will provide the most relevant and helpful content.

No, journal entries are private and only accessible by the child using a personal code they created when they started the journal.

A member of Manatee’s clinical staff reviews the child’s journal content within 24 hours of the entry date. If they are concerned about harm for self or others, they will reach out to the parents/caregivers by phone and email (which were provided during registration).

Families interested in taking advantage of Manatee's additional services may work directly with Manatee to coordinate. These services are not available through the partnership with Unum Behavioral Health.