All Collections
Passengers
Pre-authorisation
Can I leave a gratuity?
How do I pay for a journey?
How do you calculate fares for out-of-city pickups?
Are parking fees and tolls included in my fare?
How do I remove a payment card from my account?
How can I receive a receipt for my journey?
How do I add a payment method?
How do I change my payment method?
Authorisations and Charges
Can I request black cars only?
How do I request a journey?
If I cancel a booking, do I have to pay a fee?
What is the Comments box for?
Can I request a journey in a different city?
Can I request a vehicle on behalf of someone else?
How do I book in advance?
Can I request several vehicles at once?
How long will I have to wait?
How do I request a car with enough luggage space?
Do your vehicles have child seats?
What is not permitted in a Wheely vehicle?
Am I insured?
How do your chauffeurs clean your vehicles?
Are Wheely cars accessible for wheelchairs?
How do I review my journey history?
Can I bring my pet?
Can I smoke in the car?
What kind of amenities are Wheely vehicles equipped with?