What is Two-Factor Authentication?
Two-factor authentication (2FA) is a security process that requires an employee to provide two different authentication factors to verify their identity. These factors are:
password
OTP sent to your Email or Authenticator app
By combining these two factors, 2FA adds an extra layer of security beyond just a password, making it more difficult for unauthorised individuals to access accounts or systems.
The default 2FA authentication method will be Email. Employees can also configure an authenticator app via Preferences.
What is an Authenticator App?
An authenticator app is a mobile application(like Google Authenticator or Microsoft Authenticator) that generates time-sensitive codes for two-factor authentication (2FA).
When an employees links the account to an authenticator app, the app then generates temporary codes. This temporary code usually refreshed every 30 seconds, that employee must enter along with their regular password during the login process.
How to Enable Two-Factor Authentication for all employees?
Go to Settings in Admin Options
Click on Edit in the section for "Two Factor Authentication"
Enable checkbox for Enable Two Factor Authentication and click on Continue
Two Factor Authentication is not set for all of your employees & contractors
How to shift from Email OTP to Authenticator app OTP?
Go to Preferences on top-right of employee's dashboard
Click on Manage against Two Factor Authentication section
Select Authenticator app in Mode of Authentication and click on Continue
Follow the steps that appear in next screen
How to disable Two-Factor Authentication for all employees?
Go to Settings in Admin Options
Click on Edit in the section for "Two Factor Authentication"
Disable checkbox for Enable Two Factor Authentication and click on Continue
Enter OTP sent to your Email or Authenticator app