If your team members cannot see certain voicemails or missed calls, they may not have access to the phone numbers associated with those calls.
Hot Prospector lets you assign phone numbers to individual team members, giving them access to the relevant call activity and allowing them to make calls using those numbers.
Follow the steps below to get your team set up.
Step 1: Open Profile & Settings
Log in to your Hot Prospector account and click your profile icon in the top-right corner.
From the dropdown menu, select Profile & Settings.
Step 2: Navigate to Phones
In your settings, open the Phones section.
You’ll see your available phone numbers listed on the Phone Numbers page.
Step 3: Select the Phone Numbers
Select the checkbox next to each phone number you want to assign.
If you want to assign multiple numbers at once, use the Select All checkbox to select all numbers on the page.
Once you’ve made your selection, click the Action button above the phone number list.
Step 4: Choose Assign To
From the Action dropdown menu, select Assign To.
A window will appear displaying your available team members.
Step 5: Select Your Team Members
Select the team members who should have access to the selected phone numbers.
You can assign multiple team members to the same numbers. For example, you may want to give both yourself and your customer service representative access.
Once you’ve selected the appropriate team members, click Submit to save your changes.
What Happens After Assignment?
Once the phone numbers have been assigned, the selected team members will be able to:
View voicemails: Access voicemails associated with their assigned phone numbers.
See missed calls: View missed-call activity for those numbers.
Make outbound calls: Place calls using the assigned phone numbers.
Please note: Assigning phone numbers only applies to future call activity. Voicemails and missed calls received before the assignment will not automatically become accessible to the newly assigned team members. The updated access will apply to calls and voicemails received after the phone numbers have been assigned. This is particularly useful for teams where multiple people handle incoming calls, return missed calls, or manage customer communications.
Still Having Trouble Accessing Voicemails?
If a team member still cannot see the expected voicemails or missed calls, double-check that the relevant phone numbers have been assigned to their user account.
If you need additional assistance, reach out to the Hot Prospector support team. We’re happy to help!