Hot Prospector allows users to create and configure custom call statuses (also known as call outcomes or dispositions) to better manage their calling workflows.
Whether you're categorizing a lead as interested, not qualified, do not call, or requesting a callback, custom call statuses help standardize how call results are recorded and determine what happens next in your dialing workflow.
In this guide, we'll walk you through creating a custom call status, configuring recall behavior, controlling automatic lead progression, and assigning the status to the appropriate folder and agents.
Step 1: Navigate to Call Outcomes
To get started:
Log in to your Hot Prospector account.
Navigate to Profile & Settings.
Select Call Outcomes from the available settings.
This will take you to the Call Outcomes management page, where you can view and manage your existing call statuses.
Step 2: Add a New Call Status
Once you're on the Call Outcomes page:
Click Add Status.
A configuration window will appear.
Begin by entering the webhook URL used to connect your GoHighLevel (GHL) account with Hot Prospector.
Enter a name for your new call status.
Important: Make sure you use the correct webhook URL associated with your GHL integration. This allows the appropriate information to be communicated between your connected systems.
Step 3: Configure the Recall Setting
Next, you'll need to decide whether the phone number associated with the lead should be available for another call attempt.
The Recall setting determines whether the number is populated back into the dialer for another attempt.
You can choose between:
Yes: Enable the recall behavior so the number can be populated back into the dialer.
No: Do not make the number available for another recall through this setting.
When should you use each option?
For example:
Do Not Call: Select No.
Bad Data: Select No.
Callback or Follow-Up: Select Yes if you want the number to be available for another attempt.
Choose the setting based on how you want your team to handle that particular call outcome.
Step 4: Configure Automatic Lead Progression
You'll also find the Proceed to the Next Lead setting.
This determines whether the dialer should move forward to another lead after an agent assigns the selected call status.
You have two options:
Allow: The dialer can automatically proceed to the next lead after the disposition is assigned.
Stop: The dialer will not automatically proceed to the next lead based on this setting.
For statuses such as Do Not Call or Bad Data, selecting Allow can help agents maintain their dialing workflow without manually advancing after every disposition.
Choose the option that best suits your team's calling process.
Step 5: Assign a Folder and Agent Permissions
Before submitting your new status, configure where it should be organized and who should have access to it.
You'll find two additional fields:
Folder Name
Select the appropriate folder for your call status. Depending on your workflow, you can organize statuses under:
Inbound
Outbound
This helps keep your call outcomes organized according to the type of calling activity.
Status Permission
Select the agents who should have permission to use the newly created call status.
You can assign the status to the appropriate agents based on your team's workflow and responsibilities.
Step 6: Submit Your New Call Status
Once you've completed all the required fields:
Review your webhook URL and status name.
Double-check the Recall and Proceed to the Next Lead settings.
Confirm the correct folder assignment.
Verify the agent permissions.
Click Submit.
Your new call status will then be added to your Call Outcomes configuration.
Best Practices for Managing Call Statuses
To keep your dialing workflow organized and efficient, consider the following:
Use clear status names: Choose names that agents can easily understand and apply consistently.
Configure recall carefully: Avoid enabling recall for statuses such as Do Not Call or Bad Data.
Keep inbound and outbound statuses organized: Assign statuses to the appropriate folders.
Manage agent permissions: Ensure the relevant agents have access to the statuses they need.
Configure lead progression intentionally: Use the Allow option when you want agents to move efficiently through their lead lists.