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How to Edit a Call Flow in Hot Prospector

Here's how you can customize existing call flows in Hot Prospector by accessing their configuration settings and managing the actions within them.

Written by Frank Barnes

Follow the steps below to edit an existing call flow.

Step 1: Navigate to Phone Settings

  1. Log in to your Hot Prospector account.

  2. Navigate to Profile & Settings.

  3. Under Quick Links, click Phones.

Step 2: Open Call Flows

  1. In the Phones section, locate the sub-navigation tabs.

  2. Click Call Flows (the third tab).

You'll see a list of your existing call flows.

Step 3: Select a Call Flow

  1. Locate the call flow you want to modify.

  2. Click the Configure Call Flow icon next to it.

This will open the configuration settings for the selected call flow.

Step 4: Manage Call Flow Actions

  1. Inside the call flow configuration, navigate to Actions.

  2. Review the actions currently configured for that call flow.

  3. To remove an action, click the corresponding X icon.

  4. Repeat as needed for any other actions you want to remove.

You can choose which actions to retain and which to remove based on your desired call flow configuration.

Note: Changes made to a call flow apply to the specific call flow you're editing. Make sure you've selected the correct one before making changes.

If you need assistance with your call flow configuration, contact the Hot Prospector Support Team.

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