How to Cancel Your Codify Subscription, Manage Auto-Renewal, and Request Refunds
Managing your Codify subscription, including canceling it, turning off auto-renewal, and requesting refunds, is straightforward when you follow the outlined steps and policies. This guide provides comprehensive information to help you navigate these processes.
Overview of Cancellation and Refund Policies
Codify subscriptions are annual plans, with two payment options: paid in full upfront or split into 12 monthly payments. You may cancel at any time; however, both options are a 12‑month commitment, and if you choose monthly payments, charges will continue each month until the full subscription term is completed.
If you are using a trial subscription and wish to cancel it, you must contact the Codify support team before the trial period ends to avoid automatic conversion into a paid subscription.
Refunds for Auto-Renewals: If your subscription auto-renewed recently, you may be eligible for a refund. Contact customer support promptly to request cancellation and a refund.
Refunds for Unused Subscriptions: Refunds are generally not issued for unused subscriptions, as Codify subscriptions are a one-year commitment.
Proration: Codify does not offer proration or partial refunds for unused time after cancellation.
Steps to Cancel Your Codify Subscription
For trial subscriptions, ensure you contact Codify support before the trial period ends to cancel and avoid automatic conversion into a paid subscription.
To cancel your Codify subscription, follow these steps:
Log in to Your AAPC Account: - Navigate to the AAPC website and log in with your credentials.
Access the Subscriptions Section: - Click your name in the top-right corner and select "Subscriptions" from the dropdown menu.
Cancel the Subscription: - Locate your Codify subscription and follow the prompts to cancel it. Once canceled, the subscription will not renew, and no further charges will be applied.
Alternatively, you can contact AAPC support via live chat or phone to request cancellation. Provide your member ID or the email address associated with your account to expedite the process.
Managing Auto-Renewal
Auto-renewal ensures uninterrupted access to Codify but can be turned off if you prefer manual renewals:
Turn Off Auto-Renewal Online: - Log in to your AAPC account. - Go to the "Subscriptions" section. - Toggle the auto-renewal setting from "On" to "Off."
Request Assistance: - If you encounter issues turning off auto-renewal online, contact AAPC support. A representative can update your subscription settings to ensure auto-renewal is disabled.
Refund Eligibility and Processing
Refunds are subject to the following conditions:
Unauthorized Charges: If you were charged due to an error (e.g., signing up for a subscription instead of a free trial), you may request a refund.
Duplicate Charges: Refunds are available for duplicate charges. Contact support to resolve the issue and process the refund.
Recent Renewals: Refunds for recent auto-renewals are typically processed within 3–5 business days.
FAQs
Can I cancel my trial subscription?
If you are using a trial subscription, you can cancel it by contacting Codify support before the trial period ends. This ensures that your trial does not convert into a paid subscription.
What happens after I cancel my subscription?
Once your cancellation request is processed, your subscription will remain active until the end of the current billing cycle. You will not be charged for future terms.
For trial subscriptions, you will retain access to Codify services until the trial period officially ends, even after cancellation.
Can I cancel my subscription during the trial period?
If you forgot to cancel after the trial period, you can still request cancellation. However, note that signing up for monthly payments commits you to a one-year term.
Are refunds available for past payments?
Refunds for past payments are not available under the subscription policy. Cancellation stops future charges but does not retroactively refund previous payments. By following these guidelines, you can effectively manage your Codify subscription, control auto-renewal settings, and understand refund policies.