Overview
AAPC certification exams are scheduled through Meazure Learning after an exam voucher has been redeemed.
This article explains how to redeem an exam voucher, schedule an exam appointment, understand retake eligibility, and troubleshoot common exam scheduling issues.
Redeem Your Exam Voucher
Before scheduling an exam appointment, you must redeem your exam voucher.
Log in to your AAPC account.
Select your name in the upper-right corner.
Open Purchases.
Locate your exam voucher.
Select Redeem.
Complete any required selections.
Follow the instructions provided to continue to Meazure Learning.
Redeeming a voucher does not automatically schedule an exam appointment.
Schedule Your Exam
After voucher redemption:
Access Meazure Learning.
Sign in using the credentials provided in your Notice to Schedule communication.
Select your preferred testing option.
Choose an available date, time, and location (when applicable).
Confirm your appointment.
Exam availability depends on testing capacity and location availability.
Retake Policies
When Can I Retake an Exam?
If your exam package includes an additional attempt, a retake may become available after your first attempt is processed.
Current guidance indicates candidates must wait 48 hours before scheduling the next attempt.
How Long Is My Second Attempt Valid?
For qualifying two-attempt vouchers:
The first attempt follows the standard voucher expiration period.
If the first attempt is used before expiration, the second attempt may remain valid for one year from the date the first attempt was taken.
Common Scheduling Issues
I Cannot See the Redeem Button
If the Redeem button is unavailable:
Refresh the page.
Verify the voucher has not already been redeemed.
Confirm the voucher has not expired.
Verify any required eligibility conditions have been met.
If the issue continues, contact AAPC Support.
My Second Attempt Is Missing
In some situations, the second attempt may take time to appear after the first exam has been completed.
Review your voucher details and allow processing time before escalating the issue.
My Exam Is Not Showing In Meazure Learning
Scheduling visibility issues may occur when:
Voucher redemption is incomplete.
Account information has not synchronized.
Eligibility has not been activated.
These situations frequently require verification between AAPC and Meazure Learning systems.
No-Shows and Forfeitures
Failure to attend a scheduled exam appointment may result in voucher forfeiture.
Examples include:
Missing the appointment.
Failing required identity verification.
Failing to meet exam requirements.
Not canceling within required timeframes.
When a voucher is forfeited, a new attempt or an available second attempt may be required.
Unlimited Exam Attempt Programs
Certain qualifying training promotions include unlimited exam attempts.
Eligibility requirements, validity periods, and request processes vary based on the promotion terms.
Additional exam attempts must generally be requested after qualifying requirements have been met.
Frequently Asked Questions
Can I schedule an exam before redeeming my voucher?
No. Vouchers must be redeemed before scheduling can occur.
Can I schedule my second attempt before receiving results?
No. Wait until results are available and the retake eligibility period has passed.
What happens if I fail a one-attempt voucher?
A retake is not included. A new exam attempt must be purchased.
Why don't I see my exam appointment?
Voucher redemption, eligibility processing, and Meazure synchronization can affect appointment visibility.