How to Troubleshoot and Redeem Your AAPC Ebook Redemption Code
If you are experiencing issues with receiving or redeeming your AAPC ebook redemption code, follow the steps below to resolve common problems and successfully access your ebook.
Troubleshooting Missing Redemption Codes
Check Your Email Inbox and Spam/Junk Folders - Redemption codes are sent to the email address associated with your AAPC account. Look for an email with the subject line containing "redemption code." Ensure you check your spam or junk folders as well.
Confirm Your Registered Email Address - Verify that the email address on your AAPC account is correct. If it is incorrect, update it and request the redemption code to be resent.
Request Resending of Redemption Codes - If you still cannot locate the email, contact AAPC support to request that the redemption code be resent to your registered email address. If your email provider has known deliverability issues, consider providing an alternate email address to ensure successful delivery.
Add AAPC as a Safe Sender - To prevent future issues, add AAPC as a safe sender in your email settings. This can help ensure that important emails, such as redemption codes, are not filtered out.
Redeeming Your Ebook Redemption Code
Log In or Create a VitalSource Account - Visit VitalSource and log in to your account. If you do not have an account, follow the instructions in the redemption email to create one.
Enter the Redemption Code - Once logged in, enter the redemption code provided in the email to add the ebook to your VitalSource Bookshelf library.
Additional Tips
Delayed Code Availability: If your ebook is part of a bundle or a new release, the redemption code may not be available until the book is officially released. In such cases, you will receive the code by email once the release is complete.
Printing Restrictions: Note that AAPC ebooks, such as those for courses, cannot be printed. They are designed for digital use only.
By following these steps, you should be able to resolve most issues related to missing or unredeemed ebook codes and access your AAPC ebooks successfully.