If you are unable to attend your scheduled AAPC exam, your options depend on how far in advance you cancel and the type of exam you have scheduled. Missing your appointment without properly canceling or rescheduling may result in the loss of your exam attempt.
Can I Reschedule My Exam?
Yes. Most AAPC exams can be rescheduled before the scheduled appointment time, subject to the applicable scheduling policies and deadlines.
Live Remote Proctor (Online) Exams
You may reschedule or cancel up to 48 hours before your scheduled appointment.
No fee is charged to cancel or reschedule a Live Remote Proctor exam when completed within the allowed timeframe.
Meazure Learning Testing Center Exams
Testing center appointments may be rescheduled before the applicable deadline.
A rescheduling fee may apply depending on how close you are to your appointment date.
Rescheduling or cancellation is not permitted within 48 hours of the scheduled appointment.
What Happens If I Miss My Exam?
Failure to attend your scheduled exam is considered a no-show. No-show appointments may result in forfeiture of the exam attempt or voucher.
Examples that may result in a forfeited exam attempt include:
Not attending the scheduled exam.
Not canceling or rescheduling within the required timeframe.
Failing to meet exam requirements, such as required equipment or identification requirements.
Failing the required security checks.
Attempting to use unauthorized materials during the exam.
If your attempt is forfeited, you may need to purchase a new exam voucher or use an available second attempt, if applicable.
What If I Have an Emergency?
If an emergency prevents you from attending your exam, contact AAPC as soon as possible.
In some situations, supporting documentation may be requested for review. Examples may include:
Medical emergencies
Weather-related events
Power outages
Other documented emergencies
Each situation is reviewed individually based on the information provided.
What If My Name or ID Does Not Match?
The name on your government-issued photo ID must match the name used when scheduling your exam.
If you discover a discrepancy before your exam:
Contact AAPC immediately to update your information.
Do not wait until exam day to address a name mismatch.
Failure to meet identification requirements may result in a forfeited exam attempt.
Frequently Asked Questions
Do I need to notify the proctor if I will not attend my exam?
No. If you need to cancel or reschedule, follow the official cancellation or rescheduling process before your appointment.
Can I reschedule on the day of my exam?
No. Exams cannot be rescheduled within the applicable cutoff period prior to the exam appointment.
Can I get another attempt if I miss my exam?
A missed exam is generally treated as a no-show and may result in forfeiture of the scheduled attempt. If your voucher includes multiple attempts, you may still have a remaining attempt available.