eBook purchases may be eligible for a refund if the return request is submitted within the allowed cancellation period and the eBook has not been redeemed.
Eligibility Requirements
An eBook may qualify for a refund if:
The refund request is submitted within 5 business days of the purchase date.
The redemption code has not been used.
Access to the eBook has not been activated.
When eBooks Are Not Eligible for Refunds
Refunds cannot be issued if:
The redemption code has been redeemed.
Access to the eBook has been activated.
The refund request is submitted after the allowed cancellation period.
Frequently Asked Questions
I purchased an eBook but have not received my redemption code. Can I request a refund?
Yes. If a redemption code has not been issued or activated, you may still qualify for a refund.
Can I return an eBook after accessing it?
No. Once an eBook redemption code has been redeemed, the purchase is no longer eligible for a refund.