If your exam voucher is not visible, it may be associated with a different account, still processing, or require additional review.
Troubleshooting Steps
Verify the Correct Account
Ensure you are logged into the same account used when the voucher was purchased or assigned.
Check Your Purchases
Review the Purchases and Courses & Exams areas of your account for active exam eligibility.
Allow Processing Time
Recently purchased vouchers or extensions may require processing before appearing in your account.
Refresh Your Browser
If the voucher is not displaying:
Sign out and back in.
Refresh your browser.
Clear your browser cache if needed.
Frequently Asked Questions
I recently purchased an extension. Why don't I see it yet?
Some account updates require processing time before appearing.
What if I used a different email address?
The voucher may be associated with a different account. Verify the account used at the time of purchase.
Who should I contact if the voucher still isn't visible?
Contact AAPC Support and provide your account and purchase information.