Overview
If you are unable to sign in to your AAPC account, several common issues may be preventing access. This article outlines troubleshooting steps for login, password, and browser-related problems.
Verify Your Username and Password
Before attempting additional troubleshooting:
Confirm you are using the correct username and password.
If you are unsure of your username, review your account registration email.
If needed, contact AAPC Support for assistance confirming your account information.
Reset Your Password
If you cannot sign in:
Select the password reset option on the login page.
Follow the instructions in the password reset email.
Create a new password and try signing in again.
Didn't Receive the Reset Email?
Check your spam or junk folder.
Verify that your email address is correct.
Add AAPC email addresses to your safe-sender list.
Device-Specific Login Issues
If login works on one device but not another:
Confirm you are entering the correct credentials.
Clear your browser cache and cookies.
Try signing in from a different browser.
Restart your browser and try again.
Browser Troubleshooting
For the best experience:
Use a supported browser.
Enable cookies.
Allow site permissions required for login.
Keep your browser updated to the latest version.
Still Need Help?
If you continue experiencing login issues after completing the steps above, contact AAPC Support for assistance with account verification and troubleshooting.