How to Troubleshoot Login Issues on the AAPC Website
If you are experiencing login issues on the AAPC website, such as being redirected back to the homepage, returning to the login page after entering your credentials, or seeing a blank login screen, try the following troubleshooting steps.
Step 1: Clear Your Browser Cache and Cookies
Clear your browser's cache and cookies.
Select All Time or at least the previous 7 days when clearing data.
Close and reopen your browser.
Try signing in again.
Step 2: Verify Your Username and Password
Ensure you are using the correct username associated with your AAPC account.
Do not assume your username is your email address unless it was specifically set up that way.
If you are unsure of your username or password, use the password reset option and try signing in again.
Step 3: Disconnect From VPN
Some work or corporate VPNs may prevent the login page from loading correctly.
Disconnect from your VPN.
Sign in to your AAPC account.
Reconnect to your VPN after successfully logging in if needed.
Step 4: Try a Different Browser
If the issue continues:
Try Chrome, Edge, Firefox, or another supported browser.
Ensure your browser is fully updated.
Attempt to sign in again.
Common Login Problems
I log in and get redirected back to the homepage.
Clear your browser cache and cookies, then try again.
The login page is blank or missing the username and password fields.
This is often caused by cached browser data or VPN-related issues. Clear your cache and disable your VPN before trying again.
I enter my credentials but keep returning to the login page.
Verify your username and password and try a different browser if the issue continues.
Preventing Future Login Issues
Keep your browser updated.
Periodically clear cache and cookies.
Verify your account credentials are current.
Disconnect from VPN services if login issues occur.
Still Need Help?
If you continue experiencing login issues after completing these steps, contact AAPC Support for additional assistance.