Refund and exchange eligibility depends on the product type, redemption status, and whether the item has shipped.

Shipping charges may not be refundable, and restocking fees may apply when permitted by policy.

eBooks are generally not eligible for refund if:

If the eBook has not been redeemed, you may be eligible for a refund.

Contact AAPC Support to determine eligibility and, if applicable, revoke access before the refund is processed.

Physical books may be eligible for return or refund according to AAPC return requirements.

If a shipment is still in transit, you may be instructed to refuse delivery so the package is returned to the sender.

Refunds are processed after returned materials have been received and verified.
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Shipping charges are generally non-refundable.

Applicable restocking fees may also be deducted from the refund amount.

If an exchange is available, return instructions will be provided.

If the shipment has not yet been delivered, refusing delivery may help avoid additional return shipping costs.

If the item has already been received, return it according to the provided return instructions and include your order or member information.

Bundle purchases may have special refund and exchange considerations.

Returning individual items may affect bundled pricing or discounts.

Review the specific bundle terms or contact AAPC Support before requesting a return.

Redeemed eBooks are generally not eligible for refund, even if other bundle items may qualify.

Any replacement materials issued as part of the resolution process may need to be returned before a refund can be completed.

Retain:

Refunds are generally processed after returned materials are received and verified.
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Contact AAPC Support and provide your order information so eligibility can be reviewed.