Several factors can prevent a course from displaying as complete immediately.
Examples include:
A required exam has not been completed.
A required passing score has not been achieved.
A completion activity has not been recorded.
The completion status requires review or update.
If you believe all course requirements have been completed and the status remains "In Progress," a live Customer Care agent can review the course record and determine whether additional action is required.
Please have available:
Course name
Approximate completion date
Any completion or score confirmations available