If you no longer wish to continue with a course, you may request a course cancellation. Refund eligibility depends on when the course was purchased, whether the course has been accessed, and the condition of any course materials received.
Refund Eligibility
Within 3 Business Days of Purchase
You may be eligible for a full refund if:
The course has not been accessed.
Any course materials or books are returned unopened and in good condition.
Between 4 and 30 Days After Purchase
You may be eligible for a refund if:
The course has not been accessed.
A $50 cancellation fee per course will be deducted from the refund amount.
Additional charges may apply if course materials or books are not returned, are opened, or are used.
More Than 30 Days After Purchase
Refunds are generally not available:
More than 30 days after purchase.
If the course has been accessed, viewed, or partially completed.
Returning Course Materials
For eligible refunds, course materials and books must be returned unopened and in good condition. Opened, used, or unreturned materials may reduce or eliminate the refund amount.
How to Request a Cancellation
Course cancellation and refund requests must be submitted in writing for review and consideration.
Need Help Finding Your Purchase Date?
You can locate many course purchases by signing in to your account and reviewing your purchase history. If you are unable to locate the purchase information, Customer Support can help you identify the purchase date before you submit your cancellation request.