If you're having trouble signing in to your AAPC account, there are a few common causes and simple steps you can try before contacting Customer Care.
Common Login Issues
Most login issues are caused by one of the following:
Using an email address instead of your username
An outdated saved password in your browser
A forgotten password
A forgotten username
Reset Your Password
If you've forgotten your password:
Select Forgot Password on the AAPC sign-in page.
Follow the instructions to reset your password.
Use your new password to sign back into your account.
Recover Your Username
If you've forgotten your username, use the username recovery option available on the sign-in page.
You may be asked to verify account information associated with your membership.
Check Saved Browser Credentials
Sometimes web browsers automatically fill in outdated login information.
Before attempting to sign in:
Clear any saved username or password entries.
Re-enter your login information manually.
Verify that your browser is not using an old password.
Verify You're Using the Correct Credentials
Many members attempt to sign in using their email address when their account is associated with a separate username.
If a password reset does not resolve the issue, verify that you're using the correct account credentials.
Still Unable to Sign In?
If you have already:
Reset your password
Recovered your username
Verified your browser is not using outdated credentials
and you still cannot access your account, contact Customer Care for additional assistance.