Overview
Reinstatement may not be complete if AAPC is still reviewing your request or if one or more requirements are still outstanding.
Common reasons reinstatement may not be complete include:
Your request is still under review.
A requirements email has not yet been completed.
CEUs are still missing.
Required documentation has not been received.
Payment requirements have not been completed.
Documents were sent outside the original reinstatement email thread.
Additional review is needed.
What You Should Check First
Before contacting support, check:
Your AAPC account email address
Your inbox, spam, and junk folders
Your reinstatement requirements email
Whether all CEUs or documents were submitted
Whether you replied to the original reinstatement email thread
Whether any payment requirements remain open
Having this information ready will help AAPC Support review your situation more efficiently.
If Your Request Is Marked Incomplete
If your reinstatement request is marked incomplete, review the requirements email sent to you.
The email should explain what is missing or what needs to be corrected.
To continue the process:
Review the requirements email.
Gather the requested documents or information.
Reply as instructed.
Allow AAPC to review the updated information.
If requirements are not completed, you may need to submit a new reinstatement request.
Frequently Asked Questions
I paid something. Why is my credential still inactive?
Payment alone may not complete reinstatement. CEUs, documentation, membership requirements, or additional review may still be required.
I submitted CEUs. Why is my credential still inactive?
CEU submission alone may not complete reinstatement. AAPC must review and confirm that all requirements have been satisfied.
I sent documents. Why is there still a delay?
If documents were sent through a new or unrelated email thread, AAPC may need additional time to match them to your reinstatement case.