Overview
Certain AAPC products may be eligible for cancellation, return, or refund depending on the product type, purchase date, and whether digital content has been accessed. Refund eligibility varies by product.
Distance Learning Course Refunds
Distance Learning online courses may be eligible for a refund under the following conditions.
Full Refund
A full refund may be available when:
The request is made within 3 business days of purchase.
The course has not been accessed.
Course books and materials are returned unopened and in good condition.
Partial Refund
A partial refund may be available when:
The request is made within 30 days of purchase.
The course has not been accessed.
A $50 cancellation fee applies per course.
Additional fees may apply if course materials are not returned in acceptable condition.
Refunds Not Available
Refunds are generally not available when:
More than 30 days have passed since purchase.
The course has been accessed, viewed, or partially completed.
The request is for a course extension.
Product Returns
Certain physical products may be returned if:
The return request is made within 30 days of purchase or shipment.
The item is unopened.
The item is in resellable condition.
Returned products may be subject to:
A $5 restocking fee per item.
Non-refundable shipping charges.
Products Generally Not Eligible for Refund
Refunds are generally not available for:
AAPC Memberships
Exams
Webinars
Data files
On-Demand events
Online Practice Exams
Online Areas of Study
How to Request a Distance Learning Course Refund
Distance Learning course refund requests must be submitted in writing for review.
Please include:
Full name
AAPC ID number
Course name
Reason for the refund request
Email your refund request to:
aapclearning@aapc.com