What Should I Do If I Have a Technical Issue During My Exam?
If a technical issue affects your exam, report the issue as soon as possible.
Examples may include:
Exam freezing or crashing
Internet outage
Power outage
Testing center issue
Proctor concern
Approved accommodation not being provided
AAPC can document the issue and submit it for review. Supporting documentation, screenshots, error messages, or details about what happened may help with the review.
Submitting an issue does not guarantee a specific outcome.
Frequently Asked Questions
Will I automatically receive another attempt?
No. The issue must be reviewed before an outcome is determined.
What information should I provide?
Provide a clear explanation of what happened and include any available documentation, screenshots, or error messages.
Who decides the outcome?
The Exams team reviews the details and determines the outcome.