Where to Find Your Usage
You can track your usage directly in the Abby client portal:
Log in to your Abby Portal
On the Dashboard, look for the yellow usage box in the top right corner:
If you have both AI and Human Receptionist services, you’ll see separate usage tracking for each:
If you're using LiveChat, you'll also see your active chat count here:
3. For more detailed stats, head to the left-hand menu and click: Subscription → Usage Statistics
What Counts Toward My Minutes?
For both AI and Human Receptionist Minutes
Usage includes ring time, talk time, and transfer time, rounded up to the nearest 30-second increment. Hold time is excluded.
🔔 You can find more details in: Terms and Conditions
When Does My Usage Reset?
Your usage resets monthly, two days before your billing date.
For example:
If your billing date is the 17th, your usage cycle runs from the 15th to the 15th.
This ensures accurate reporting across all services.
Need Alerts or Tracking Support?
Navigate to Settings → Notifications in the left-hand menu
Under "Account Usage Notifications," toggle the switch on, enter the email address where you'd like to receive alerts, and choose whether you'd like to be notified at 75% or 100% of your usage.
Don't forget to press save!