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Contacting Process Server Support

This page is for Process Servers contracted with ABC Legal. If you are a Customer seeking support on an order please see: Submit a Support Request for your Order.

ABC Support Specialist

When selecting the Support option in ABC Mobile, you will see the "CHAT" icon for the ABC Support Specialist at the bottom right corner.

You will now be able to start a conversation with a Support Specialist during the following business hours:

Monday through Friday 7am-4pm Pacific Time

AND

Saturday and Sunday 9am-1pm Pacific Time

Excluding Holidays.

We look forward to chatting with you soon!

Information Needed Before Your Request Can Be Sent to Support

When you start a conversation with Support, you will be asked a series of questions. We need all six of the following pieces of information before your request can be passed along to a Support Specialist:

  1. The area of concern. Choose what you are reaching out about:

    1. A Question/Issue with your Account

    2. A Job Review for Non-Service

    3. A question about a job that is not about a non-service review, or

    4. A Performance question.
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  2. A narrowed-down topic. Based on your answer to question 1, additional options will appear to narrow down what you need. For example, if you chose Job & Questions in the first question, you will see:

    1. General Question

    2. Job Questions/Issues

    3. App Issues or

    4. Start Over
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  3. Additional detail (if needed). Depending on your selection in question 2, further options may appear. For example, if you select Job Questions/Issues in question 2, you will see:

    1. Reassign Request

    2. Document Issues

    3. Job Questions

    4. Proof Issues or

    5. Start Over
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  4. The job number. We will ask for the job number your request is about.

  5. A brief description. Tell us what you need help with. This gives us more insight into your actual request.
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  6. Your state. We will ask which state you are in so your request is routed to the right area.

Please note: If you do not answer all of these questions, we will be unable to transfer your request to Support. If you do not have time to answer all of them, please wait until you can complete them fully before submitting a ticket.

ABC Legal Support can be found in the side menu in ABC Mobile. You will be able to start a new conversation with our support team there.

You can also find it in the web portal:

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