How Do I Set Up My Pay?
Fill out a W9 Form - this is required in order to receive payments.
You can expect your first payment to be issued within 5 to 7 days, depending on the processing times of your banking institution.
Determine how you'd like to receive your pay from ABC. Payments will only process after your forms are reviewed and approved.
❗ When submitting a W9 or Direct Deposit Form, be sure to use the same email associated to your ABC profile.
What Payment Options Are Available?
💳 Direct Deposit
When setting up direct deposit, payments will be processed every business day, excluding bank-observed holidays. To enroll in direct deposit, please complete a Direct Deposit Form.
Payments for jobs completed will be issued out the following day. For example, if you fully resolved a job on Monday (meaning proof was returned and accepted by ABC), your payment will be processed in Tuesday's pay. Any jobs fully resolved on Friday-Sunday will be processed on Monday. During updates to your banking information, payments may be issued by check until the updates are completed. Payments may not appear in your bank account on the same day they are shown in the app.
In addition to your direct deposits, you will receive daily remittances emailed to you breaking down where the pay on the deposit is coming from.
Need to update your direct deposit information? Please submit a new form here.
✉️ Check
If you choose not to enroll in direct deposit, you are required to submit a completed W-9 and notify us that you prefer to receive a physical check from ABC. Please note that ABC cannot process your payments without a W-9 on file.
Checks are cut on the 1st of each month or, if that day is a weekend or holiday, on the first business day following and will be mailed to the address the accounting team has on file for you. Checks typically take 3-5 business days to arrive in the mail.
What Goes with a Check? Checks will be accompanied with a remittance breaking down where the pay on the check is coming from along with the proofs received as of the previous business day.
Troubleshooting Common Issues
Missing Direct Deposit Forms
If your direct deposit form cannot be located after submission:
Accounting will request that you complete a new form.
Alternatively, a paper check can be issued, which typically arrives monthly- If more than 5 business days have passed since submission, consider resubmitting your Direct Deposit form to prompt another review.- Complete a new direct deposit form and save a copy for your records.
Delays in Processing
If there's a delay in processing your direct deposit setup, payments will be issued by check in the meantime, as long as we have a W-9 on file. To help move things along, confirm that both your W-9 and Direct Deposit forms were submitted correctly, check whether the review and approval process is still ongoing, and make sure the onboarding or accounting teams haven't requested any additional documents from you.
Payments Marked as Paid but Not Received
Payments typically take 5–7 business days to process. Submitting duplicate forms can cause additional delays.
If your payment is marked as paid but not received, complete a new direct deposit form and save a copy for your records.
Follow up with the relevant department if the issue persists beyond 3 business days after resubmitting the form.Submitting duplicate forms can cause additional delays. Follow up with the relevant department if the issue persists beyond 3 business days after resubmitting the form.
How Long Will It Take to Receive Payments Once Forms Are Submitted?
For initial setup, it typically takes up to 5 business days for our accounting team to process your paperwork. Updates to banking information usually take 2–4 business days.For first-time payments, allow additional time for initial setup and approval beyond the standard processing times.