What is Service Acceptance?
Service Acceptance allows recipients to interact with their delivery online, enabling a convenient and secure solution. Physical delivery attempts are still made alongside Service Acceptance, ensuring compliance with legal requirements and maximizing delivery success.
Key Benefits of Service Acceptance
Faster Service: Service Acceptance improves delivery times by providing recipients with an option to accept documents digitally.
Enhanced Security: Data validation steps ensure privacy, as recipients confirm their identity and address.
Supports Physical Delivery: Recipients can choose a time for in-person delivery or provide a new address if needed.
How Service Acceptance Works for Process Servers
First Attempt with Attempt Tags™: When an Attempt Tag™ is left, recipients are prompted to access the SecurPortal™ online.
Online Engagement: Recipients can view their document delivery options and either accept electronically or assist with physical delivery.
SecurePortal™ Interaction: Recipients validate their identity and address, helping to confirm accuracy in each step of the process.
Best Practices for Process Servers Using Service Acceptance
Inform Recipients: If appropriate, let recipients know about the option to access the SecurePortal™ through their Attempt Tag™.
Monitor Job Status: Regularly check your job statuses in ABC Legal’s web portal for updates on Service Acceptance progress.
Maintain High Standards: While Service Acceptance offers an alternative, process servers should continue to attempt physical delivery when required.