Requirements to Qualify for Priority Bonus:
The job is advertised as a Priority job.
The job is attempted within 48 hours of claiming it.
Attempts are made every 48 hours thereafter until the job is resolved.
Failure to meet these requirements will result in forfeiture of the Priority bonus, and the payout will reflect only the base service rate or applicable non-bonus rates.
⚠️ Please only accept Priority orders if you have the availability and ability to fulfill them within the established parameters above.
General Expectations for All Priority Jobs
An attempt means a physical service attempt at the address. Skip tracing and address verification do not count as attempts.
Priority jobs should be attempted every 48 hours. If a job goes without an attempt, Process Server Performance may contact you by email, text, or phone, and the job may be reassigned or returned to the claimable queue.
How to Locate Priority Orders in ABC Mobile App:
🗺️ Via the Map View
Priority orders will be ORANGE pins.
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📑 Via the List View
All Priority orders will have an ORANGE tag with the word “Priority” beneath the job details.
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Understanding Priority Pay
Priority orders carry a $10 bonus. Please refer to the below resource for rates on Priority orders and other unique job types. Bonus Pay and Discount Rubric
Missing Priority Bonuses
If a Priority bonus is missing from your payout and you've satisfied the requirements for a priority order, contact Process Server Support to address this issue.
Non-Priority Jobs and Overdue Tags
Only jobs explicitly designated as "Priority" are eligible for the Priority bonus.
A red Overdue tag on any job means attempts are late and an attempt should be made as soon as possible. If you claim a job and it already shows an Overdue tag, please contact Process Server Support for assistance and review. To learn more, see Overdue Orders.