You can get help via the chat in Abicart Admin, email, or phone. Support is included with Abicart Go, Plus, and Pro. Email hello@abicart.se or call 031-320 43 21. Our published opening hours are weekdays from 9 to 16, Swedish time. You can ask for human help even when the conversation starts with the AI assistant.
Chat with us in Abicart Admin
Log in to Abicart Admin and select the correct store if you have access to more than one.
Click Ask a question in the bottom right corner.
Describe what you are trying to do, what you expected, and what is happening instead. Add a specific example when relevant.
Read the answer and check if it helps you move forward. Let us know if it doesn't fit your situation or if you want human help.
The AI assistant can answer common questions and gather information for the support team. When your case has been forwarded to the support team, follow the message you receive about further contact. If you don't receive a message about the handover or the next step, ask for human help again or contact us via email or phone. An AI answer and a registered support case are different things: check what message you actually received about the next step.
Contact us without being logged in
Contact method | How to do it |
Email hello@abicart.se. State which store and what problem it concerns. | |
Phone | Call 031-320 43 21. From abroad: +46 31 320 43 21. |
Contact form | Fill out the form on our contact page with your contact details and a description of the question. |
Our published opening hours are weekdays from 9 to 16, Swedish time. See current contact information under My customer service in Admin or on the contact page. The fact that the AI chat can provide automatic answers outside of opening hours does not mean that a human is available at the same time.
If you want human help or a callback
Write or say that you want to contact a human. If you want a callback, state what the question is about and how you can be reached. A registered callback request is not the same as a booked call time. Go by the information you receive about how and when the contact will be followed up.
If you already have a case, you can continue in the same conversation so that previous information is included. Describe what you still need help with, especially if a previous answer did not solve the problem.
What information helps us troubleshoot?
Order or payment: the store's address or ID, order number, the payment method concerned, and what is incorrect.
Product or integration: item number, which system shows the discrepancy, and approximately when the change or transfer was made.
Login or other error: where the error occurs, the exact error message, the approximate time, and a relevant screenshot if possible.
Only include information needed for the question. Hide passwords, API keys, card details, and irrelevant customer data in screenshots. Do not send entire customer or order registers when a single example is sufficient.
If the chat is not visible or the help is not enough
You can always use email, phone, or the contact form. Let us know if you cannot access Admin or if the chat is missing, so we can choose a contact method that works. Also, describe if several parts of the store are affected or if the error only applies to a specific example.
Quick start
Logged in to Admin: open Ask a question in the bottom right corner and describe what you want to do. Under your name, you will also find My customer service.
Can't log in? Use email, phone, or the contact form.
Want to talk to a human? Say so clearly and check what information you receive about further contact.
Make it easy for us to help you: provide the store, relevant order or item number, error message, and approximate time. Do not send passwords or payment details.
Subscription and access
Support via chat, email, and phone is included in Abicart Go, Plus, and Pro. You need to be logged in to use the chat in Admin. Email, phone, and the contact form can be used without logging in. Human help follows our current opening hours and the message you receive in your case; an automatic AI answer does not mean that a human is available at the same time.
