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How do I report a security issue?

Learn how to report security vulnerabilities, incidents, or service concerns to the Aboard team.

Written by Lee MacDonald

If you believe you've identified a security vulnerability or have concerns regarding the confidentiality, integrity, or availability of Aboard's services, please contact us as soon as possible.

You can report security-related concerns through any of the following channels:

  • Security Email: security@getaboard.co

  • Support Email: support@getaboard.co

  • In-App Support Chat: Available within the Aboard application.

  • Customer Success Manager: You may also contact your designated Customer Success Manager directly.

When submitting a report, please include as much detail as possible, including:

  • A description of the issue

  • Steps to reproduce (if applicable)

  • The affected feature or service

  • Screenshots or supporting information (if available)

All security reports are reviewed promptly by the Aboard team and investigated in accordance with our incident response procedures. If we require additional information, we'll contact you using the information provided in your report.

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