What you need to do depends on which services you have with acasa, here is a breakdown of instructions for all services.ย 

Water ๐Ÿ’งย 

You'll need to contact your water supplier to set up a new account as of 1st April 2020. They will send acasa a final bill (or refund) up to that date, which we'll pass on to you.

TV Licensing ๐Ÿ“บย 

We'll shut down your TV Licence and you'll be responsible for setting up a new one directly from 1st April.

Zone Broadband ๐Ÿ’ปย 

You will need to set up payment directly with Zone Broadband. They will contact you via email with instructions on how to set up a Direct Debit with themselves.
Your contract will continue as before, and there will be no interruption to your service.

Origin Broadband ๐Ÿ’ปย 

You will need to set up payment directly with Origin Broadband. They will contact you via email with instructions on how to set up a Direct Debit with themselves.
Your contract will continue as before, and there will be no interruption to your service.

Octopus Energy ๐Ÿ™ย 

The lead tenant (whoever receives the Octopus emails) needs to set up an online account with Octopus Energy - the account number looks like this A-00000000, and can be found on the last email your received from Octopus or by logging into your online account.
Using the online account, you will set up a Direct Debit with Octopus directly.

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