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General
10 articles in this collection
Written by
Ollie B,
Mike Austin,
and
Jamie Humphreys
How do I access my Octopus Energy account?
Viewing your statements or managing your Octopus account directly.
Written by
Ollie B
Updated over a week ago
COVID-19 and your utility bills
What to do if you are struggling to pay your bills due to COVID-19
Written by
Jamie Humphreys
Updated over a week ago
Paying suppliers directly
Due to acasa no longer managing utility accounts, you will need to pay them directly. Here's how.
Written by
Mike Austin
Updated over a week ago
Why is acasa closing my account?
Why is this happening? What is happening to acasa?
Written by
Jamie Humphreys
Updated over a week ago
Will I still be able to use the acasa app for tracking costs and payments?
What the acasa app will still be able to do?
Written by
Jamie Humphreys
Updated over a week ago
Can I delete my account?
Why it is important to keep your account open during transfer.
Written by
Jamie Humphreys
Updated over a week ago
I've paid through acasa recently, what will happen to my money?
Will I get my money back or will it be sent to supplier? Will I get a refund?
Written by
Jamie Humphreys
Updated over a week ago
I don’t want to go with Glide, what do I have to do?
What happens when I choose to do bills myself?
Written by
Jamie Humphreys
Updated over a week ago
Need to get in touch? 📧
See our FAQs for common questions, or email us.
Written by
Jamie Humphreys
Updated over a week ago
How do I remove someone from a house?
Written by
Jamie Humphreys
Updated over a week ago
