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Report a message

In this article, we explain how to report a message using the flag feature and how administrators can review them.

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Written by Emma Ianson
Updated over 3 months ago

If there's ever a time where you need to report an inappropriate message, whether it's text or an image, you can do this by using the message flagging feature.

Flag a message

To flag a message please follow these simple steps:

  1. Hover over the message and click the three dots to the right.

  2. Click Flag.

  3. A confirmation message appears at the bottom of the page stating, 'Message has been successfully flagged'.


Review flagged messages

To review a flagged message please follow these steps:

⚠️ Important: To follow these steps, you need Administrator permissions.

  1. Click Moderation Tools, then choose Flagged Messages or Flagged Images.

  2. View the flagged messages or images that appear. Underneath the message preview, you can see when it was flagged and by whom.

  3. Once you've identified if the message is inappropriate or not, choose how to act:

  • To approve the message and allow it to remain in the chat, choose the approve icon.

  • To remove the message from the chat, choose the delete icon.

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