The account warranty protects buyers if an account is recalled by the original owner or affected by a verified seller-related issue during the warranty window. It is not a general refund policy and it does not cover problems caused by your own actions after delivery. Full policy text lives at accountshark.net/warranty.
✅ What is covered
Original-owner recall during the covered period.
Verified seller-related recovery or dispute.
A pre-sale issue that support can trace back to the seller or account history.
🏷️ Coverage tiers
When the confirmed recall happens | Coverage |
Within 2 months | Up to 100% store credit if direct recovery fails. |
2 to 6 months | Up to 50% store credit if direct recovery fails. |
6 to 12 months | Up to 25% store credit if direct recovery fails. |
After 12 months | Standard free coverage has expired unless extended coverage was arranged. |
🚫 What is not covered
Bans caused by botting, cheating, RMT, unsafe add-ons, or third-party tools.
Sharing, reselling, or transferring the account outside AccountShark.
Changing sensitive account details in a way the publisher flags or does not allow.
False claims, asset stripping, or payment disputes.
📋 Save the evidence: The strongest warranty claims include the order number, dated screenshots of the publisher email or in-game error, and any communication you have already had with the publisher. Document as you go.
🔐 First step: If the account looks wrong, locked, or recalled, stop changing settings and read What should I do if my account is locked or recalled?.
🚀 How to start a claim
Use How do I file a warranty claim? and send screenshots, publisher emails, order number, and the timeline.