Every eligible account purchase on AccountShark includes 12 months of free warranty coverage. It protects you against the one risk that is specific to buying an account: the person who created it coming back for it after the sale.
The warranty covers account recalls initiated by the original account creator who sold through our platform. It is separate from Apex Protection, which covers the order itself going wrong: nothing delivered, not as described, or a seller who stops responding.
⏱️ How long are you covered?
Coverage runs for 12 months from your purchase, and what you receive depends on when the recall happens.
When the recall happens | You receive |
Within 2 months | 100% of what you paid |
2 to 6 months | 50% |
6 to 12 months | 25% |
After 12 months, free coverage expires.
The sliding scale reflects how much use you have had of the account. A recall in the first weeks costs you the whole purchase; one in the eleventh month does not.
✅ What is covered
Original-owner recalls during the 12-month window.
Publisher intervention directly tied to a verified seller dispute.
Issues we can trace back to the original seller.
❌ What is not covered
Issues caused by your own actions after purchase, or by publisher decisions unrelated to the original seller.
Account bans for sharing, third-party tools, exploits, or negligence.
Penalties resulting from your actions after receiving the account.
Publisher actions unrelated to original-owner recalls.
Issues arising from modifications you make to the account.
⚠️ What voids the warranty
Your warranty becomes void if you do any of the following after purchase:
Transfer ownership to someone else outside AccountShark.
Share credentials with anyone outside your household.
Make false or fraudulent recall claims.
Initiate a chargeback or payment dispute.
Delete or transfer individual game assets off the account.
Use third-party tools or exploits that trigger publisher penalties.
📝 How to make a claim
Contact us as soon as you lose access. The sooner a recall is reported, the more of it is covered and the more we can do about it.
1. Contact us immediately through your order, Discord, or email. 2. Provide your order number and the account details. 3. Include any evidence of the recall, such as error messages, screenshots, or publisher emails. 4. Our team investigates and responds within 24 to 48 hours.
Do not attempt to recover the account yourself before contacting us. Recovery attempts can complicate the record we rely on to establish what happened.
💳 How a claim is paid
Approved claims are paid as store credit at the percentage for the period in which the recall happened: a balance on your AccountShark account you can put toward another purchase.
See how to use your balance.